If you are an NDIS provider seeking opportunities to expand your services, My Aged Care provider registration might open new avenues for you. By making moves into aged care, you can also help older Australians who need similar services like NDIS participants. But there are some key steps involved in the process. Let us understand the basic steps you need to take to get registered successfully.
Understanding the Need for My Aged Care Provider Registration
The need for aged care in Australia is increasing. Given that NDIS providers are already providing personal care, domestic assistance, and allied health services, aged care is a logical new market for them to enter. Being registered enables you to provide subsidised types of assistance under the Commonwealth Home Support Program (CHSP) or home care packages.
Want to start your provider registration with My Aged Care? Let us understand the steps.
Key Steps In My Aged Care Provider Registration
Here are the steps to be followed by the NDIS provider to start with the My Aged Care provider registration:
Step 1: Determine Your Eligibility
Before applying, confirm you meet the basic requirements.
You must:
- Hold an ABN (Australian Business Number)
- Have the capacity and intent to deliver services aligned with aged care programs
- Comply with quality and safety standards
- Show financial viability and governance structures
If you’re already a registered NDIS provider, you’re likely familiar with these regulatory needs. Still, it’s crucial to verify that your structure aligns with My Aged Care provider registration expectations.
Step 2: Choose the Right Aged Care Program
Not all aged care programs require the same provider credentials. You’ll need to decide whether you want to:
- Deliver entry-level services under CHSP, or
- Offer more complex services under HCP
Both programs require different levels of commitment and funding responsibility. Review what each entails before beginning the formal application.
Step 3: Prepare Required Documentation
Proper paperwork is half the battle in getting registered.
You’ll need:
- Governance and compliance policies
- Risk management procedures
- Financial statements
- Staff qualifications and background checks
- Insurance certificates
This step may take time, especially if you’re tailoring documents for aged care rather than NDIS. Many providers choose to work with a consultant to streamline this process.
Step 4: Apply via the Aged Care Provider Portal on My Aged Care
When you’re ready, apply online to start with My Aged Care provider registration.
Submit your application in the My Aged Care Provider Portal. Be sure to:
- Attempt all the compulsory questions.
- Please add relevant documents in the appropriate format
- Closely check completeness and accuracy
You must be registered with the Aged Care Quality and Safety Commission if delivering regulated care.
Step 5: Undergo Assessment and Approval
Anticipate a rigorous review after submission. The Department of Health and Aged Care or the Aged Care Quality and Safety Commission will:
- Assess your governance and compliance documents.
- Check your capacity to provide safe services.
- Contact for more information.
If your application meets all criteria, you will be approved with program-specific commitments.
Step 6: Onboard and Begin Delivering Services
Getting approved is just the start—onboarding is next. You must:
- Set up systems for client records, invoicing, and reporting
- Train staff in aged care compliance standards
- Integrate your new services into existing operations
- Promote your new status to gain aged care clients
This step also involves updating your listings on the My Aged Care website so clients and referral agencies can find your services.
Step 7: Keep Compliance and Renew When Necessary
You don’t just register once; rather, you have to continue to comply. You’ll need to:
- Undergo periodic audits
- Renew your registration within the timelines
- Submit regular reports and assessments
- Maintain aged care-specific staff training
Non-conformance can result in suspension or deregistration, so vigilance is important.
Conclusion
Completing my Aged Care provider registration can be a smart step for NDIS providers. When you ensure that your documentation, processes, and framework meet the required standards, you can access a fresh client pool and continue to provide much-needed support to older Australians.
